Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! "One of your SIM plans is changing"..I have a link, but can't choose it!

My son moved from Plusnet mobile and his number is under my account. I recently received a text saying his plan was going to change from 13/12/2025 and it contained a link to view a new default plan along with some alternatives. I want to choose one ...

Resolved! Phone Trade In

I recently sent my phone back using the automatic text service , where I texted RETURN to 150, here I received a silver pouch to pop my phone into. However I have since received a text message and returns pack asking to return my old device. I am wor...

Resolved! First 3 months with EE terrible

I signed up for a £24 a month sim only contract. So far, I’ve been charged £29.40 this month and I now have a new bill saying 6.55 is due at the end of October. That’ll be £35.95 for my sim only contracts, how does that make any sense? They also char...

Resolved! EE credit checked me even though I didn't order?!

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order. How is that even allowed? I stopped the order because I couldn't be bother...

Resolved! Upgrades from sim only deals and when I can get an upgrade

I have a sim only deal paying direct debit. Can anyone tell me when I can get an upgrade because it said I could get one then said I can't get one after clicking into it? Anyone help me with this

Resolved! EE Phone & Sim Contract

I took out a phone and sim contract but one ends before the other. My phone ends next year but my sim contract ends in November and i'd like to change it to a cheaper sim deal.When will I be able to change/upgrade my sim?

Resolved! Possible scam text?

Received a text saying my recent payment not processed correctly but plenty funds available. Is this a scam?

Resolved! Overcharged

I was expecting my bill for my new phone to be £118 but have been charged £137 this morning. I can't view my bill and would like to know why I've been lied to?. Guy on phone said £88 for phone and £30 for watch, I even have the order email saying the...

Resolved! Manchester

Resolved! Payment not showing

Anyone had problems with paying their bill , it showing as going through on bank acc but still shows on EE as needing payment !spoke to customer services who said it can take 24 hrs to update but it’s never happened before and I’ve not had the usual ...