Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! VAT receipt for Personal Accounts

Why do EE not show the VAT breakdown on their personal accounts? I charge some of my bills to my business and need a VAT receipt to do that. Why is EE exempt from showing their VAT details on their bills.... I wish I could do the same?

Resolved! Upgrade Sim Plan

Hi I joined EE nearly 5 weeks ago ive made two payments when i joined i select EE No Frills 5GB £23 and i was wondering if i could change from that to a different plan as i was still with my old network provider until recently.

Resolved! End of sim contract and wanting to change plan

My sim contract has ended and I wanted to change to a different plan as I do not need 125gb of data. How can I do this and keep my number.

Resolved! Both my phones have been cut off

Both my phones have been cut off but my bill isn't due till the 10 of August

Resolved! Leave contract early charge

Hello,my contract ends on the 15th August and I have found a deal with another contract provider so I plan to switch to them when my contract ends. I’ve had a look to see how much It would cost to leave EE now and it’s £22. Is this £22 the final pric...

Help! How am I expected to keep up with these price hikes every few weeks. Im o

Hi EE whoever. I am trying to pay the extremely high bills from you each month. Im on benefits. Has Donald Trump put a tarrif on my phone bill I wasn't told about. I have been with EE for years now. Im not staying. When the year is up and Im due to...

My billing

I have separate number on my billing invoice why is this ? And why am I paying £47 instead of £37 ?

Resolved! Phone service restricted all numbers

I received text from EE Hi from EE. Heads up - we've noticed your phone usage is higher than usual. If this continues, you might not be able to make calls or send texts. Please visit ee.co.uk/go/login or call 150 to check your balance or make a payme...

Resolved! Billing

Good Morningi can’t seem to find my latest bill anywhere in the app. It’s not there and I’ve looked everywhere.this is annoying and for a company this big.the app definitely needs an overhaul how am I suppose to budget when I can see my bill

Contracts & Billing

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