Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

For the third month running Ee have overcharged me

Despite many promises and emails they have consistently failed to fix the problem Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose.

Switch

HiJust switched from sky to EE for both TV and broadband. The doorstep sales man told me if I switch then they would clear my sky account for both and I didn't need to do anything. I then left it and it went 5 days over cooling off period to then re...

disconnect this number

Good afternoon, I kindly ask you to disconnect this number ***********, the contract has expired, I don't need it. Best regards Andrei [Mod edit: removed personal details]

sim only plan has ended

Call history from 2023 - required by police

Dear EE team,I need to submit my call history for September 2023 to the police as part of a criminal investigation. I am happy to pay.Please advise.Anna

Unable to access the account in EE app or website

I cannot access to see my bill and make a payment online or via 150

Resolved! Dear EE i need to get itemise bill for lawyers

Dear EE how can i get a itemised billIts required by lawyers and i need thisTo be sent to my email asap

Your letter to me

I have received a letter from you and urgently need to contact you but every number provided by you is unobtainable' whats going on????

I paid my bill on 16 July but EE r saying I haven’t paid

I paid my bill on 16 July but you r saying I haven’t and I can’t phone out

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...