Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New Contract and SIM - When will first DD be?

I have ordered my new phone and contract today but my question is, when will my first DD be? I still have a month and a bit left on my old phone and contract so ideally I would activate my new SIM once that has ended and start my new phone and bill t...

It seems EE don't want to keep long standing customers

I've been an EE customer for over 11 years.And an EE broadband customer for around the same time. Unfortunately I had to leave the broadband due to multiple constant faults with the service which was acknowledged and I was able to leave the contract...

Resolved! Change to SIM only on same phone

Resolved! I’m in credit until Feb’26. Should I stop my Direct Debit until then?

I’m in credit on my mobile bill until Feb’26 payment.Should I cancel my direct debit until then?

Resolved! Pay Monthly

Hi, I’m an EE customer and interested in upgrading to Pay Monthly iPhone 16. I just wanted to check what happens to the monthly payments once the device is fully paid for? The payments for the phone should be completed in 2-3 years. I can’t seem to f...

Resolved! Demands for fees?

A curious one here, Firstly, I don't use EE, yet receiving regular demands for payments, despite closing EE account 7 months ago and returned the router and payed final fee, which I have receipts for and confirmation I no longer owe EE anything. toda...

Resolved! Contract

Can you tell me where I can see my contract please

Resolved! Direct debit set up

I'm trying to set up a direct debit. Instructions say, log on to app, go to Manage, then Billing and set up DD from there. However, the set up DD just takes you to an information page about DD. There is nothing there that allows you to set a DD ...

Resolved! Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

Resolved! Urgent

I need to find a way to pay my bill and have my phone connect for receiving calls again this is effecting me receiving benefits for my children.