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Flex payment not going through

Dazwaywardson
Visitor

‎16-07-2026 10:39 AM

I have tried to pay my flex 8 times and each time it keeps saying the payment has not gone through. The first time it said it was when I paid my main bill.  

Since then I have tried it 7 more times but each time it just won't go through. 

The payment method is fine otherwise I wouldn't have been able to pay the main bill. 

The last two times I tried was today (16/07/2026)

Can anyone help me please?

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1 REPLY 1
Christopher_G
EE Community Support Team

‎16-07-2026 05:17 PM

Hi @Dazwaywardson 

Welcome to the community.

If you could try using a different payment method, it'll help us understand what is happening. If the payment still doesn't go through, I recommend speaking with our customer support team, so that they can look into it further.

Keep us posted on what happens please.

Chris

 

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