resignation from the telephone number

[kuswiksergiusz]

On December 1st, 2025, I called EE on number 150 to cancel one phone number. I was told that the number would be removed on December 30th. Then, in January, I received a bill that still shows the phone number I was cancelling.

[Katie_B · Accepted solution]

Hello @kuswiksergiusz. 

Welcome to the community. 

I would recommend giving us another call. 

If you provided your 30 days notice on December 1st the line should be disconnected. 

Just to check this was not a PAC disconnection to transfer over to another network?

Katie

[kuswiksergiusz]

I reported the deactivation of a telephone number that is no longer in use

[Christopher_G]

OK, thanks for clarifying, @kuswiksergiusz 

If you speak with our Customer Support team, they'll be able to look into this and help get it sorted.

Chris