Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56277 Views
  • 118 replies
  • 15 Helpful

New mobile phone order

I ordered a new mobile phone over the phone on Saturday 2nd of October. Samsung 24. I haven't had any messages nor can I track my order as no reference order. I should of arrived today but haven't received any messages or text regarding this order. T...

Web28 by Explorer
  • 330 Views
  • 2 replies
  • 1 Helpful

Resolved! Delivery

I ordered an upgrade on a laptop dpd attempted to deliver it today but asked for a code but I have not been sent one so he left with my laptop how do I sort this out 

Phone and contract

Where is my order got no tracking details 

Kel54 by Investigator
  • 334 Views
  • 3 replies
  • 3 Helpful

When will I receive my iPhone 16 pro max?

I order mine on the 19yh September but said its in the pre order stage. Nothing been said on when it will be dispatched or shipped. Would love to know how long I have to wait on it. Any help from EE would be greatly appreciated.

16 Pro Max 256 Black Titanium 13 Days Still Processing

I placed an order for a 16 Pro Max 256gb in Black Titanium 13 days ago - when the item showed as “in stock” on the website. 13 days later, and the order is still “processing”. My card has already been charged so I’d like to know when I’ll actually ge...

Resolved! Upgrade sim only issue

Hi I am trying to upgrade my sim to another sim only deal but on the upgrade section it is only showing me unlimited high price sim deals? Does anyone know where I can find the standard sim deals at a lower price without unlimited data? Thanks

Frank241 by Explorer
  • 449 Views
  • 2 replies
  • 1 Helpful

Misinformation frustration

Ordered iPhone 16 pro max 256g on 29th October. Website said dispatch within 3 days, radio silence from there. Told by live chat that would be here in 3-5 working days and that contract info would be on my account in 24 hours. Well it’s been over 24 ...

Fray2107 by Explorer
  • 477 Views
  • 5 replies
  • 3 Helpful

Resolved! Awaiting Confirmation

Placed an order online, had to call up to confirm details ended up changing order from iPhone 16 pro max 256gb black titanium to iPhone 16 pro max 256gb natural titanium as i was informed this was available and in stock and no 2 week wait (the black ...

Huzzyy04 by Explorer
  • 570 Views
  • 3 replies
  • 1 Helpful

Order hasn’t been delivered

Hi I payed extra for my order to be delivered yesterday and it still hadn’t arrived. I work on Mondays so will not be in to receive it .  ******* Order number  [mod edit: removed personal details from the forum]

Oatessl by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful