Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63056 Views
  • 120 replies
  • 15 Helpful

Resolved! help

i either need someone to point me to where i can contact an actual human being or somewhere to help me have  my order finally processed.i come from o2 however my family and i  have decided to start using ee. i purchased a  phone upgrade a little over...

srzy09 by Explorer
  • 533 Views
  • 3 replies
  • 0 Helpful

Resolved! Reopen an account

Hi, my account is shown as closed/cancelled.Can I still use this account if I order a new Full Works ? 

Friends & Family code not working

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...

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Resolved! No Order Conformation, no one from EE can find my order.

Hi All,I placed a pre-order for the Nintendo Switch 2 on April 4th. The money has come out of my bank, however, I never received an order confirmation.I have spoken with  3 different departments in EE, which none of them could find my order or help, ...