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New monthly phone

Gdot_147
Visitor

‎19-11-2025 12:13 PM

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-11-2025 12:15 PM

If it's been cancelled there's nowt to track.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎19-11-2025 01:31 PM

@Gdot_147  Sounds like you didn’t pass the credit check if this was a device on contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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