New monthly phone

Gdot_147 · ‎19-11-2025

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

XRaySpeX · ‎19-11-2025

If it's been cancelled there's nowt to track.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎19-11-2025

@Gdot_147 Sounds like you didn’t pass the credit check if this was a device on contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Debbie_G · ‎19-11-2025

Hi @Gdot_147.

Welcome to the community.

I’m sorry to hear your order has been cancelled.

If you get in touch with our sales team on 0800 956 6000, they’ll be able to take a look at the order for you and help further.

Debbie