Order says dispatched but I’ve not received delivery information

[Meganpaige47]

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I upgraded my phone on Monday, the order says it’s been dispatched on Tuesday but I haven’t received any delivery information or any updates?

[Peter_W]

Good evening @Meganpaige47.

Welcome to the EE Community 😊

What model of phone have you ordered here, including the colour and storage version?

Also was this a brand new order, or an upgrade to an existing account?

Peter