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iPhone 17 pro max orange 256gb

Neenee12
Explorer

Hi

i have placed an order on the 15/10/25 as part of my upgrade and still not received my phone it’s the 256gb in orange. Is there an update as to when this will be in stock and delivered?

Thanks 

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @Neenee12 

Looking at the order history for iPhone 17 Pro Max 256GB Cosmic Orange, stock fulfilment shows that we're currently sending out orders that were placed on the 18th October, so you should be receiving your device in the next day or so. 


You'll receive a text message from DPD confirming your delivery. If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Enjoy your new device! 

Ali 

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Neenee12 

You'll need to speak to EE CS 150 about stock but have you checked EE order tracking. 

Download the DPD app as well.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi

I’ve checked on EE Tracker and it confirms my order and states it’s been dispatched but I’ve not had anything from dpd yet to say it’s out for delivery. I’ve been keeping an eye on the community forum and the responses state all backlogs are only a day behind yet I’d ordered mid October and still not received anything and it’s been over the 28 days so I’m starting to get abit frustrated to be honest

Ali_A
EE Community Support Team

Hi @Neenee12 

Looking at the order history for iPhone 17 Pro Max 256GB Cosmic Orange, stock fulfilment shows that we're currently sending out orders that were placed on the 18th October, so you should be receiving your device in the next day or so. 


You'll receive a text message from DPD confirming your delivery. If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Enjoy your new device! 

Ali