I purchased a pair of headphones for my husband for Christmas but realised after I ordered, they were the wrong colour. The email said that orders can’t be cancelled but you can return this when you receive them. I received the order and then tried to start a return. It said only I could only return this to a DPD depot but there’s no DPD depots in my area so I called instead. The person on the phone said they set up a return for me and I should receive a label that I can use with Royal Mail within 72 hours. I’m still waiting for that email to arrive. Does it take this long to receive a return label from EE? Is there any other way to get label or even the returns address. I’m in Northern Ireland and nobody seems to know how to help
