iPhone 17 delayed

[Mark-80]

I upgraded to an iPhone 17 on the 5th of November and it said my order was dispatched on the same day, nothing has changed when track it on the ee app but I’ve heard nothing since. has anyone else’s phone been delayed for 2 weeks?

[Debbie_G]

Hi @Mark-80.

Welcome to the community.

I know you'll be keen to get an update on your order. If you could let me know the colour and memory size for the iPhone 17 you ordered, I can check the stock guidance and give you an idea of the expected wait times.

Debbie

[Mark-80]

I upgraded to an iPhone 17 black 256GB 

[Mark-80 · Accepted solution]

DPD have just been in contact, it’s on its way thanks

[Debbie_G]

Thanks for getting back in touch and letting us know @Mark-80.

That’s great news, I’m happy to hear DPD have been in touch and your upgrade is on its way.

I hope you enjoy your new iPhone when it arrives 🙂

Debbie

[2step786]

Hi Debbie,

I ordered my iPhone 17 Pro Max 256gb in Cosmic Orange on October 21st and haven't heard anything to this day. 

Would you be able to chase this up please?

Thank you.

[Peter_W]

Hey there @2step786.

Welcome to the Community!

At the point you ordered we were estimating up to 28 days for delivery, and from what I can see at my end our oldest outstanding order is from the 18th of October. 

Fingers crossed this should be with you really soon, so please keep an eye out and you'll get a text from DPD once this is on its way.

Peter