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iPhone 17

AllenKing
Investigator
Investigator

‎09-11-2025 12:05 PM

Just a little consumer advice, instead of taking peoples money and keeping them in the dark knowing you don't have the stock available. Why not state before the order of this item, it is out of stock and could take up to X amount of time to be dispatched?

I've just switched from 02 and I must say, I haven't received a single update about my order even though from my account page it states the item has been dispatched (a week ago). I have had to CONTACT YOU to find out what's going on only to be told it could take 21 days and even that timeframe was extremely vague. 

I'm incredibly close to cancelling this order and the contract to go with it. 

 

 

0 Helpful
4 REPLIES 4
AllenKing
Investigator
Investigator

‎09-11-2025 12:10 PM

That's part of the problem here, you take peoples money and then tell them it could take 28 days. 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎09-11-2025 12:23 PM - edited ‎09-11-2025 12:24 PM

@AllenKing   How did you order ?   What colour and storage size ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
AllenKing
Investigator
Investigator

‎09-11-2025 12:32 PM

via the website 

01/11/25 - iPhone 17 Black 256gb

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to AllenKing

‎09-11-2025 01:48 PM

@AllenKing , the money will be pending on your bank and will only be taken once the device has been dispatched.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.