If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, ordered ps5 add to plan 29th July , email confirmation received, upfront payment taken and nothing since then , was told 14 days everything ok in stock , webchat same all ok and now sales team saying not in stock and that to reorder next week if ...
It will not let me apply for any tablets
Hi , I ordered a PS5 disk addition through add to plan last Friday . I then received an email with an xko number and my £20 upfront fee was taken . it advised delivery within 14 days but I’m surprised I haven’t had any follow on emails etc since last...
I ordered an upgrade for my phone yesterday via the EE app to be delivered to an EE store but have had no confirmation via email or text. I have checked junk folder and nothing anywhere, how can I find out when my order will be in store and how can I...
Can’t track my order says order number is wrong
Upgraded yesterday. Got an email saying my phone was ‘on it’s way’ nothing since. Tracking number says there’s no information. When ordered, said stock was good and would usually be dispatched within one working day. Ordered in the morning. Thought I...
HiUnfortunately my phone broke whilst abroad i do have insurance but im also eligable to upgrade. When i try to upgrade it keeps saying they will text or email me to keep me updated which I wont have access too!How do i get around this?
Hi. I waited today for a message from DPD regarding the delivery or what ever message from the EE team whether my delivery will be picked up today in the store I gave, but unfortunately I have no messages. The first deposit money has not returned eit...
Ordered a new iPhone 13 a week and a half ago and still hasn’t been dispatched? What is going on? Got a confirmation email but nothing after that and when I try to track the order it says tracking unavailable at this time?
I am not an EE customer, I want to spend money on your site, but you wont let me until I interact with the forum or take out a plan with you it seems. Hopefully this post ticks whatever stupid box I am required to fill out to actually spend money on ...
