Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69439 Views
  • 120 replies
  • 15 Helpful

My order iphone 14pro max

Hello ,I placed order iphone 14pro max 2 weeks ago,after 3 day my order has been confirmed but unfortunately till now I didn't receive anything. When can I get my order?

Sherzad by Contributor
  • 1111 Views
  • 8 replies
  • 1 Helpful

EE Sim Only Order Delay

I placed my sim only order (ref: xkoXXXXXXXXX on 25th Nov and still not received today!! I try to track my order and couldn’t see any details. Rang up the hotline and the CS couldn’t shed more lights in my case as well. Anyone knows what’s wrong with...

Upgrade

Hi I’ve upgraded and my phone should have arrived today with dpd but it hasn’t and they are now saying they will deliver on Monday but I won’t be in that’s why I have waited a week and paid for Saturday delivery can you help

Nikki105 by Visitor
  • 387 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi I did an online order when I try to track it just says error can't see when it's out for delivery etcThe ref number doesn't work no text no Email and nothing from DPD  

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Rlb91 by Investigator
  • 558 Views
  • 5 replies
  • 0 Helpful

Order

I waiting 2 weeks for order and îs not received yet...  

iPhone dispatch

So pretty sure when I ordered on 03/11/22 I was advised expected dispatch within 21 days. 28 days later still awaiting my iPhone order, 12 pro max in black 128gb if anybody cares to check and update me on how long I’m likely to be waiting. 

Order issue

I have done all the process for ordering the phone including upfront payment but status that showed confirmed now shows order cancelled and don't know the reason. Neither customer care connects nor the chat staff gives me relevant answer

Hi

Pls I order on a tv on the 30th November.I got a message my product is on it way but still not got a message if it has been delivered to the shop.the message didn’t even state when am get or even the time I will get and is four days now since I order...