Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57049 Views
  • 120 replies
  • 15 Helpful

New phone order

I placed an order online yesterday which was Sunday and it said one working day dispatch will this only be despatched today with it being a weekend when I ordered it 

Jules406 by Investigator
  • 348 Views
  • 5 replies
  • 4 Helpful

No delivery

I placed an upgrade order for an iphone 13 mini on 8/8.Have a confirmation email with an order number but have had no delivery date as yet.I have tried order tracker and received the message - Sorry, we can't show your order details right now. Please...

Delivery

I placed an order late July around the 27th I think and I've heard nothing back it was for some beats earphones I received a confirmation email but nothing since then I've tried tracking the order and it just says sorry we can't track this order righ...

Mumma_82 by Explorer
  • 328 Views
  • 3 replies
  • 0 Helpful

Delivery

Hello, I placed an order on the 8th of August for a SIM card to be delivered, It’s been dispatched and I have a tracking number but It’s not able to track.How long does this take to be delivered? it’s needed for the week of the 22nd-

Megmcx by Explorer
  • 344 Views
  • 4 replies
  • 1 Helpful

Upgrade

Can you tell me your best offer for a phantom white Samsung s22. I am due to upgrade but have had a really good offer from three. What's the best monthly price you can offer me. Thanks

So upset

Wanted to surprise my partner with a new phone today paid for next day delivery took the day off work. And nothing called EE throughout the day with them telling me to hold on it will be with me. Just called them and they said Sunday what do I do I’v...

Sonowo84 by Visitor
  • 305 Views
  • 2 replies
  • 0 Helpful

AirPods order

I added some AirPods (3rd generation) to my Account on the 28th July 2022 and I’ve only had my confirmation email, and I’ve had no updates since, been two weeks now, I’ve accidentally deleted the email with the order number as well. any information w...

I wish to cancel my order.

I wish to cancel my order in line with your 14 day policy. order number xxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]