Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57474 Views
  • 123 replies
  • 15 Helpful

Wrong sort code and account number

Read more (Highlight to read)Read more (Highlight to read)Hi my name is hajj I have purchased a sim contract today but I notice I gave the wrong sort code and account number  ********** hope to hear from you soon  yours faithfully  hajj  Hi my name i...

Hajj4444 by Explorer
  • 369 Views
  • 3 replies
  • 1 Helpful

want to discuss about order

i placed an order yesterday that was successfully approved but accidentely the email on which i received the order and tracking number written wrong i want to change that it only one alphabet wrong

chiemeka by Visitor
  • 352 Views
  • 1 replies
  • 1 Helpful

Resolved! Order

I can’t seem to place an order as a new customer for a tablet without verifying my account. But this is saying I need to link a device? Which I don’t have yet? How do I get this sorted?

Upgrade

Tried to upgrade last Tuesday all went through and received email however when I track order it says nothing available what’s going on, what makes it worse is did husbands Monday all went through fine and he received it few days later. Can’t ring cus...

Sam_1987 by Visitor
  • 441 Views
  • 1 replies
  • 0 Helpful

Order

I have ordered a watch with my contract on Saturday.I have 0 updates ??? I have an order number but when I use this on the "online order tracker" and its saying it has a problem...I am increasingly worried this has been lost or not even completed? I ...

Not received sim card.

Ordered new sim card 24/08/2022. I have still not received it. I have my order number and confirmation email.Please investigate.

Delays with orders

Hi thereIs there an issue with order fulfilling at the moment? I placed my upgrade order for a z fold 4 on Friday and I've not heard anything back yet. The phone lines were chockablock too