Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61429 Views
  • 118 replies
  • 15 Helpful

Ring to discuss

Ordered a phone on my order confirmation it says please call to discuss even though i’ve paid upfront costs ? 

iPhone 14 pro max

Hiya I ordered a phone with use and it hasn’t sent me a confirmation code or no reference number but it’s took the £30 out my bank what shall I do 

Sim card cancelletion

I ordered a new sim card for a Sim free phone and being an existing EE customer i wished to stay with you, having placed the order 22nd September 2022 on the 1st of October i had a call with a person called Liam who was reading out all the legal bluf...

New upgrade

I ordered a new upgrade thy took 30 pounds upfront and no confirmation email will I receive new phone 

Help

Help  with an order

Additional Line

Afternoon, I have just joined as an EE customer, and my intention was to slowly transfer all of my families mobiles from Vodafone over to EE. I have a sim only unlimited plan at the moment and went to add an additional line as my sons contract with V...

Posmcew by Explorer
  • 909 Views
  • 5 replies
  • 5 Helpful

New

I’ve have upgraded my phone to the new iPhone 14 pro max having to wait around 28 days for delivery, I’m wanting to recycle my iPhone 12 Pro Max is there a time limit on when you have to send the old phone if I apply now? 

Kirsty54 by Investigator
  • 408 Views
  • 1 replies
  • 1 Helpful

Expected delivery date awaiting confirmation

My tracking order number is xxxxxxxxxx I ordered the new IPhone 14 Pro Max 256GB Deep Purple. It keeps on saying awaiting confirmation.. is there a way I can get an exact date. [Mod edit: Please do not post order numbers on the public board. Thanks!]

Asif1962 by Investigator
  • 1563 Views
  • 10 replies
  • 0 Helpful