Phone delivery

[Kelsey1998]

I ordered a Samsung z fold on the 5th of January which said it would be dispatched within 14 days. It's been almost 3 weeks and I've had absolutely no update. Does that mean it hasn't even been sent yet?

[Katie_B]

Good evening @Kelsey1998. 

Welcome to the community. 

What colour and memory size did you order?

Katie

[Kelsey1998]

Hi. It's grey green 256gb

Thank You, Kelsey Parkinson

[Katie_B]

Thanks for getting back to me @Kelsey1998. 

This phone is currently showing in stock, I would recommend giving us a call so our customer care team can chase this for you. 

Katie