cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Nreal Missing Order Email & how Long does it take to received the order

ians325
Contributor
Contributor

I Ordered An Nreal, at Rusden Lakes Store, the process was that I put £25 deposit down, which I did, they printed out and form with my transaction number my name and email address.  They Told me I would received 2 emails one with the order and the £25 deposit receipt and an email when the item was in stock.  Ive not received the first email with order number, ive rang the store who said I need to ring customer services, ive rang customers service and they say I need to ring the store.  I would like to what is the turn around time for order.  and who I contact about the missing email 

7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

Hi @ians325,

Welcome to the EE Community. 🙂

Sorry, the Nreal Air glasses are currently out of stock.

You'll be contacted as soon as stock arrives to fulfil your order.

James

Any Idea when Stock is due to arrive

and will you be selling the nreal adapter ? As the only way is order from US Amazon ?

 

https://activation.nreal.ai/en/nreal-adapter-upgrade.html

nreal.jpg

 

Strange that your url is showing that its in stock !!!! 18:41 22/1/23

https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/details

Christopher_G
EE Community Support Team

Thanks, @ians325

I'll feed that back to the website team. 

There is no mention of the adapter and we don't have any information of when we will receive more stock. I would recommend speaking with the store again to discuss your order.

Chris

Will you mention to the powers that be about selling the adapter so iPhone users can use the glasses

Christopher_G
EE Community Support Team

I'll mention it to our accessories team, @ians325.

Chris