How do you know if you passed the credit check

Angie43 · ‎21-01-2023

Hi

I placed an order yesterday and I got this email. It says I need to call to discuss but says to wait for dpd to send delivery details, does this mean it’s passed or not?

Northerner · ‎21-01-2023

Hi @Angie43

If you've received a please call email your order is on hold and EE need to confirm some details.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-01-2023

Hi @Angie43

If you've received a please call email your order is on hold and EE need to confirm some details.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Angie43 · ‎21-01-2023

They’ve further sent me direct debit information since but it went into junk does that mean it’s all gone through?

thank you for your reply

James_B · ‎22-01-2023

Hi @Angie43,

Please get in touch with our Sales Team to discuss your order if the email has requested you call.

Thanks

James