Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61853 Views
  • 118 replies
  • 15 Helpful

Lenovo 3i Stock

Hi folks, looking to order a Lenovo 3i gaming laptop with Add To Plan however it is currently out of stock.Do we know rough date it'll return?Secondly if I order it now will it just cancel it or send it out to me when it comes in stock?Thanks

No tracking info available after 2 weeks

so i ordered the galaxy fold 512gb on 29th september, got my confirmation code, moneys been taken but still saying 'no information available'on the tracker or follow up correspondence since last month. I wemt into shop but they said 'youll get a text...

lazbian by Investigator
  • 413 Views
  • 2 replies
  • 0 Helpful

online order

Hi    Can someone confirm that my order number xkoXXXXXXXXX has been accepted and processed?   [MOD EDIT: Removed order number from public view]  

Ezzo1878 by Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Resolved! Returns Pack Not Received

Hi I recently upgraded my phone and received the new hand set but haven’t received a returns pack to send back my old phone. Can anyone help with this please it’s been 1 week since I’ve had my new handset and I don’t want to be charged for both if it...

App freezing when checking out my order.

Every time I go to place an order for an Apple Watch, it takes me all the way to ‘complete order’ then freezes every time I click. I’ve tried on internet / app / laptop. All the same. Any ideas? 

Hbenney by Explorer
  • 448 Views
  • 3 replies
  • 0 Helpful

Pixel 7 Pro - delivery date

Hi, I pre-ordered a Pixel 7 Pro on 06/10/2022, and would like to know when the phone is likely to be dispatched. According to Google, the release date is on the 13/10/2022 for delivery and I wanted to know if EE have the same date for dispatch?

HHT by Investigator
  • 2578 Views
  • 13 replies
  • 4 Helpful

Upgrade

Hello, I upgraded my phone on Saturday the 8th of October and I haven’t received any updates about my phone and was wondering it when I would receive this. 

Ells4 by Explorer
  • 515 Views
  • 4 replies
  • 2 Helpful