24-01-2023 10:41 AM
I ordered on Friday night was told new phone would be delivered on Monday. No DPD text and no emails??
24-01-2023 12:30 PM
Hello @sarmstrong70.
Welcome to the community.
Please could you confirm the colour and memory size of the phone you ordered?
Katie
24-01-2023 12:40 PM
It was an iPhone 14 128gb in red
24-01-2023 01:36 PM
Thanks for getting back to me @sarmstrong70.
How did you process your order?
The phone is showing as in stock and ready to despatch.
24-01-2023 01:43 PM
Through a phone call on Friday night. Order confirmed, confirmation email sent and that it. Was told it would be here yesterday
24-01-2023 01:56 PM
I am sorry to hear this @sarmstrong70.
Please give us a call so our customer care team can look further into this for you.
24-01-2023 02:05 PM
Why can this not be looked into now?
my order is confirmed all I want to know is why it wasn’t delivered yesterday and when it will
24-01-2023 03:08 PM
Hi @sarmstrong70.
We have no account access here on the community, our customer care team have account access and will be able to provide an update.
24-01-2023 03:12 PM
What number do I ring?
24-01-2023 03:14 PM
You can get in touch by calling 150 from a EE handset or 0800 079 8586 from any landline or provider @sarmstrong70.
