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Replacement phone &sim has NOT arrived.. please update me

Sallyj22
Investigator
Investigator

‎23-01-2023 02:20 PM - last edited on ‎23-01-2023 02:59 PM by EE Community Moderator

Replacement phone &SIM was ordered on 20-1-23.. due to arrive this morning.

It HAS NOT ARRIVED, HAS NOT BEEN DELIVERED.

PLEASE please look into this for me

xxxxx xxxxxxx

xx xxxxx xxxx xxxxx.xxx xxx

PHONE NUMBER -xxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2023 03:00 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎23-01-2023 03:07 PM

Hi there @Sallyj22

Thanks for coming here. 

Was this a replacement through your EE insurance? 

Thanks. 

Leanne.

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Sallyj22
Investigator
Investigator

‎24-01-2023 12:14 PM

Yes..it is covered by insurance... still not arrived.. please please help! 

0 Helpful
Sallyj22
Investigator
Investigator

‎24-01-2023 12:32 PM

Yes..I have insurance.. but this is a terrible situation I'm in...no means to call you.. you don't have a chat option.. I'm alone, vulnerable, ill, and should have received my replacement phone yesterday.... Please please sort this for me. I'v received no confirmation email from you. You have billed me (due 1-2-23) for something I do not have. I'd be grateful if you could give me the time and attention this needs.. many thanks 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sallyj22

‎24-01-2023 01:08 PM

Hi there @Sallyj22

I'm very sorry to hear the phone has not arrived, the community team have no account access to get the delivery looked into for you. 

If you can access another phone and give us a call on 0800 079 8586 the team will be happy to look into this for you. Or, you can message us on the Mobile (ee.co.uk) contact us page. 

Leanne. 

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