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Pre Order Now In Stock On Website

keartland
Investigator
Investigator

I ordered some Nreal Air AR Glasses in store 5 days ago, on this link: https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/details

It says they are instock and I should expect dispatch within 3 days, can I have an update as i havn't heard anything?

5 REPLIES 5
Katie_B
EE Community Support Team

Hello @keartland

Thanks for upgrading with us. 

These are showing in stock on our stock checker too, I would recommend giving us a call to ensure your order has been processed. 

Katie

Chris_B
EE Community Star
EE Community Star

@keartland  Are you a EE contract customer and have been with EE longer than 30 days but are still under 17 months of that contract ?  
silly question but why did you go to the store if you ordered these online ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I am neither of those hence going in store! They placed the order for me in store with the "sales plus system" and I payed a deposit on the day (non-customers can't buy accessories online and EE are the only place that carry them). They told me it would only take a couple of days but I havn't heard anything.

Just phoned up and they said nothing can be checked on the phone so I'll go into the store tomorrow and ask!

Christopher_G
EE Community Support Team

Hi @keartland

Please keep us updated with what happens after you've been into the shop.

Chris