Awaiting my S22 in backlog

[Ron12]

Not happy with the poor upgrade service and communication. It seems like EE are getting worse. Ordered an upgrade on the 4th and rang last week to be told there is a backlog of deliveries.

[Christopher_G]

Welcome to the community, @Ron12.

I'm sorry to hear that. Which colour and memory size did you choose? I'll check our stock levels for you.

Chris

[Ron12]

256 GB phantom Black

[Katie_B]

Thanks for confirming @Ron12. 

I have just checked our current guidance and the Samsung S22 5G 256GB Phantom Black is available to order and to expect despatch within 21 days.

As soon as your order is ready for delivery you will receive more details. 

Katie 

[Ron12]

But have you not manually changed my phone plan to change when I get my new phone. I now have no cover no extra and how am I being billed.

[James_B]

Hi @Ron12,

Your plan won't change until your phone is dispatched.

Hope this helps.

James

[Ron12]

But had my insurance stopped?

[James_B]

Hi @Ron12,

Your insurance should remain until your new plan starts.

Is it still showing under add-ons in My EE?

James

[Ron12]



 Please can you confirm this is an automated message and still in plac.e

[James_B]

Hi @Ron12,

Sorry, we can't access your account via the community.

Our Customer Care Team will be happy to check if you get in touch.

James