If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have chosen my upgrade phone and plan, click on basket, go through extras. insurance comes up and doesn't give me the option to chose any ( i currently don't have insurance, but i'd like the chance to look at it again! ) and then when i click on ne...
Hi, I ordered a set of the Nreal Air glasses 2 weeks ago, but have had no confirmation of them being sent out or anything. The order page said should be dispatched within 14 days, but I have had no notifications since then. Any ideas? Has anyone else...
I was contacted by EE a while ago about upgrading my contract and was told I would be sent a tablet as part of the upgrade. It has been over a month now and I still haven’t received my tablet and can’t find any way to track it?
I dropped my phone with screen damaged and no way of seeing anything on it as it turned black. Had to wait to come back to home go into EE store. They kindly let me use their store phone to make a claim on my insurance. once claim was sorted, i was t...
I’m due for an upgrade I have iphone11 can I get iwatch ?
I ordered an upgrade on my account for 2 devices. One was ordered over a week ago and the other was fine this morning. Both where upgrades and showed 14 day dispatch for them both. Why has my order from this morning already being delivered and the ot...
I’ve just received my new IPhone 13 but there was no SIM card in the pack that arrived. However it is itemised on the delivery note. Also, I haven’t received any confirmation emails etc since placing the order online Can someone please reassure me th...
What a terrible customer experience after visiting your store in Sale. I’ve been a valued customer for over 20 years and i cannot believe that after receiving a different phone to what I was expecting I’m not able to exchange the product. The experie...
Hi, I recently added am applewatch to my existing account. When ordered I was advised that this came with bluetooth earphones/earbuds (samusng I believe). When the order arrived it was the applewatch only and nothing else included. I thought that...
Why init taking so long just for an iPhone 11 to be dispatched, i know its only been a week but I've never normally waited so long for a phone to arrive, but for it not to have even been dispatched or updated at all seems strange, Thank you
