Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71597 Views
  • 124 replies
  • 15 Helpful

Money owed

I ordered a phone contract last week, where I payed £100 upfront, EE then called me to explain I couldn’t go through with it and I would get the £100 back into my account within 5 days, however it’s been longer than that I’m just wondering where the ...

Tayla3 by • Visitor
  • 385 Views
  • 1 replies
  • 0 Helpful

Iphone14 pro max

Hi can anyone give me a rough idea of how long iphone 14’s are taking to reach the ukbeen waiting near on a month now ee keeps saying your order is on track, clearly not 

Gaz385 by • Explorer
  • 687 Views
  • 2 replies
  • 0 Helpful

When am I likely to get my ps5

Hi, I ordered the ps5 late Friday 23rd December for my other half. I received the confirmation email straight away and the payment was also deducted, just curious to know if there is stock available as it stated on the website or will I need to wait ...

Hkn94 by • Investigator
  • 770 Views
  • 5 replies
  • 1 Helpful

So long for delivery

Placed an order for an Apple Watch 4days ago and still not had an email or text about delivery. What’s the reason why

iPad Pro 12.9 5g

I ordered the iPad Pro 12.9 inch 5g a week ago and no update, it said preorder does anyone know how long this will take?

toniann2 by • Visitor
  • 595 Views
  • 1 replies
  • 0 Helpful

Why Can’t I Find my order?

Read more  I ordered a new phone and upgraded my monthly package but despite getting an email telling me my new device is covered by a warranty I have received no other confirmation of the order and when I try to track it with an order number I am to...

etcnel by • Explorer
  • 596 Views
  • 3 replies
  • 0 Helpful

Upgrade

I have ordered a upgrade on the 24th December Samsung s22 Was wondering how long it takes to be delivered I have tried the tracking but it says can't give details if tracking 

Phone purchase

I ordered for an iPhone 14 pro max 128gig I haven’t received to yet. 

Jmessent by • Investigator
  • 702 Views
  • 4 replies
  • 0 Helpful

When will I expect my order?

I have ordered an upgrade on my contract - I’ve ordered an iPhone 14 Pro Max in Space Black of 256GB… I ordered it early hours on the 24th December. I know it says orders are usually dispatched within 24 hours but of course I wasn’t expecting this on...

CodiDevo by • Investigator
  • 704 Views
  • 4 replies
  • 1 Helpful