Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

Order paid for but not confirmed

HiI have ordered the Nintendo switch bundle as a pay monthly add on. Went to banking app to confirm payment and when I went back to ee app it just went back to the shop homepage. The one off payment has been taken but I have had no confirmation of or...

Barnpot by Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

*Successful Order Ref Email*

Placed an order for iPhone 13 128gb Pink. once I placed the order I received a *Successful Order Ref Email* but when I try and track my order it says this;Sorry, we can't show your order details right now. “Don't worry, we'll keep you updated on the ...

Delivery info

I have recently ordered some tech add ons to my iPad account. It says that DPD will contact me with tracking info via SMS, but you can’t receive SMS on an iPad unless it’s an iMessage. Does anyone have any idea how I can get the information i need to...

JimmyQ79 by Investigator
  • 550 Views
  • 5 replies
  • 0 Helpful

Sim only order problem

Hi everyone,I ordered a sim only contract 6 days ago and I got an email confirming the order the same day but I've had no further communication from ee, I've also tried tracking the order on ee Web page and it says the order can't be tracked right ev...

iPhone 14 pro max/ apple watch ultra.

I ordered both 3 weeks ago and would love to know how often they are getting stock in from apple as ive not really heard anything but I have paid for both and its so frustrating not to hear anything so has anyone got any ideas??

JT1972 by Investigator
  • 1281 Views
  • 10 replies
  • 1 Helpful

VR

Hi,I ordered a VR for my daughters Christmas but unfortunately we no longer require this item, we had agreed to pay it over 11 months. 

Mandy-25 by Visitor
  • 466 Views
  • 2 replies
  • 2 Helpful

my watch

im wondering where it is now as dpd have not delivered it as they said they couldnt find my address so im asking for imfo on how to get it redelivered to my address

Apple Watch Ultra Order

I pre-ordered the Apple Watch Ultra 49mm Orange AlpLoop Lrg on 09/09/2022. I received my confirmation shortly after, however have heard nothing since. It would be nice to at least received an email with an estimated delivery for this expensive piece ...

iphone 14 pro max

How long is everyone waiting on iphone 14 pro max being delivered? ordered yesterday and still no confirmed delivery date

kenzi3 by Explorer
  • 627 Views
  • 5 replies
  • 1 Helpful