Как я могу вернуть свой деньги?

[Andri17]

Hello, please tell me how can I return £ 40 for paying for an order that did not go through? since 01/05/2023?

---

[Katie_B · Accepted solution]

Hi @Andri17. 

Has a payment been taken from yourself of £40 but the order has not progressed?

If yes, please give us a call on 0800 956 6000. 

Katie

[Andri17]

when the order was placed, a fee of £40 was charged after a call from your employee, I canceled the order, he said ok no problem and the money in the amount of £40 was not returned to me when will my money be returned to me?

[Katie_B]

Thanks for getting back to us @Andri17. 

Did you cancel this on January 5th 2023?

Katie

[Andri17]

January 9th 2023 

when your employee called

[Katie_B]

Hi @Andri17. 

I would recommend giving us a call on 0800 956 6000 so our customer care team can chase your refund. 

Katie 🙂

[Andri17]

I can't call because I don't speak English

[Katie_B]

Hi @Andri17. 

We have no account access here on the community so we can't access your account. 

I have replied to your private message. 

Katie

[Andri17]

ok then how can i solve my problem if one of your employees can't help me ?

[Katie_B]

Hi @Andri17.

Please check your community inbox HERE. 

Katie