Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71796 Views
  • 124 replies
  • 15 Helpful

Resolved! Phone

how long people waiting for iphone 14 pro when ordered mine it said dispatched within 7 days

Joshn94 by • Contributor
  • 917 Views
  • 6 replies
  • 1 Helpful

Resolved! Gaming

I looking to buy an Xbox 

Resolved! Won’t allow me to to start contract

I’m trying to purchase a device on the EE website, I created an account logged it and now it wants me to add EE devices to the account, I don’t have any EE devices. The website won’t allow me to go any further till I do add a device. Anyone else havi...

Delivery

When will my new order come was ordered yesterday

Resolved! When will my phone be delivered?

Hello, I placed an order yesterday for an upgrade to be delivered to the Canterbury store but have had no further information regarding this.Could you please advise when the phone will be delivered and if I am notified?Many thanks, Ashleigh Britten

Order/purchase date

   Hi..       I upgraded my phone on 27th December 2022,       I recently recieved a text from Samsung telling me that I can claim a fre gift. I filled in the relevant info on a claim form buteI've recieved an email back from Samsung asking me for th...

LYNN2710 by • Visitor
  • 446 Views
  • 1 replies
  • 0 Helpful

Account

I've confirmed my email and do what ut asks to join EE but I still can't oder online says I need complete the link buy registering My EE or join the community I can't register a my EE account if I can't place an order with you and I've joined the com...

Asaleh123 by • Investigator
  • 817 Views
  • 6 replies
  • 1 Helpful

Resolved! Ipad

How do I buy an iPad. I’m a new customer