Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71793 Views
  • 124 replies
  • 15 Helpful

Resolved! Oculus Meta Quest 2

i was just wondering if i need a form of pre-existing Contract with EE to purchase the device on the Monthly Basis Contract, its the most affordable option but i seem to be redirected every time i attempt the purchase. 

Turnaround Time

Just a question placed an order about 2 hours ago I have a confirmation and just wondered if anyone knows delivery timescales 

Pinky12 by • Investigator
  • 425 Views
  • 1 replies
  • 0 Helpful

BT Broadband customer

I'm a BT broadband customer and I can get and ee sim plan deal. When I'm choosing the sim plan i want from ee site (automatic transfer) is asking if I'm a customer which i am and when i  log in i get transferred to ee deals which are more expensive. ...

YiannisKyr by • Established Contributor
  • 573 Views
  • 1 replies
  • 2 Helpful

Resolved! PlayStation

How do I go about applying for a PlayStation 5

Upgrade

Hi, I have just upgraded my contract and chose a new phone. Paid the upgrade fee, this has gone out my bank account. . But I haven’t had an email confirmation, How long does it take to get a confirmation email?

LRRock by • Visitor
  • 426 Views
  • 1 replies
  • 1 Helpful

PIN number to order a tablet on line

Requiring a PIN number number to order online but every time I ask for one it does not send this is for a new tablet. It then tells I asked for to many PIN numbers. I have checked emails and texts anyone else had this problem. Thanks Marge

Resolved! Linking accounts

Hello I trying to register to get a ps5 but it wants to like my accounts, but I don't have any. What do I do plz

Resolved! Registering

Hi, trying to register to order the new xbox, but I keep getting asked to link a device or broadband, which I do not have, never been EE customer before. Any help?I registered but as soon as I want to buy the new xbox it says log in and then from the...