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Tv order

Courtneyluke
Investigator
Investigator

‎04-03-2023 01:03 PM

Hi, I order the Samsung AU7100 43" Ultra HD 4k TV | Black on Monday, received an email on Tuesday saying that it had been dispatched but am yet to receive a tracking order or any other updates? 

how do I go about getting an update on the order?

Thanks.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎04-03-2023 03:18 PM

Hi @Courtneyluke 

Welcome to the community.

Have DPD been in touch with you about the delivery yet?

Chris

Courtneyluke
Investigator
Investigator
In response to Christopher_G

‎04-03-2023 10:25 PM

No, the last email I received was from EE saying that the TV is being sent with Parcelforce 2 day delivery 

 

Courtney 

0 Helpful
Christopher_G
EE Community Support Team
In response to Courtneyluke

‎05-03-2023 09:06 AM

Did you get a tracking number from Parcelforce, @Courtneyluke?

Chris

Courtneyluke
Investigator
Investigator
In response to Christopher_G

‎05-03-2023 09:52 AM

Nope, I’ve had nothing from Parcelforce at all!

Courtney

0 Helpful
Christopher_G
EE Community Support Team
In response to Courtneyluke

‎05-03-2023 09:55 AM

OK, thanks @Courtneyluke 

It could be worth speaking to our Mobile Care team to see if they can get you a tracking number.

Chris