Sim delivery

Str1801 · ‎06-03-2023

Hi,

I’ve ordered monthly SIM card on Friday and got a confirmation email it hasn’t arrived yet. How long does it take to arrive the order? And do I basically get any emails when the order dispatched?

Schockwave · ‎06-03-2023

Hello @Str1801 ,

Welcome to the community,

SIM cards are sent out by second class post, but if you do not want to wait that long, you can go to an EE store with ID and they will be able to provide you with it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎06-03-2023

Hello @Str1801 ,

Welcome to the community,

SIM cards are sent out by second class post, but if you do not want to wait that long, you can go to an EE store with ID and they will be able to provide you with it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎06-03-2023

Hi @Str1801

Thanks for coming here.

SIM Orders can take 2-5 working days to arrive and will be delivered by Royal Mail.

Thanks 🙂

Leanne.