Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56395 Views
  • 118 replies
  • 15 Helpful

14 pro max delivery delay

Made an upgrade order on pre order day 9th still haven’t received any updates regarding my delivery, when I contacted them they said order had processed on 12th and demand for handset can’t provide any delivery info , they just call to confirm the tr...

Track my order

Put in an online order yesterday and was asked to contact the 0800 number wchich I have tried 10 times now put on hold with no answer

Order tracking

I placed a order on 14th September online for a iPhone 13 pro.. got a confirmation email with tracking order number. Not been able to track it at all. Called ee and they said it's been delivered today 16th September still can't track and has no updat...

Tom-p by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

iPhone 14 Pro Max 256gb Purple - Delayed for up to 28 days

Upgraded last week by phone. Sales team said would get today (Friday Launch Day). Did not get DPD txt and order number would not track. Called up this morning, Just been told no stock - up to 28 days Shame the sales team were not aware of stock alloc...

Chapo by Investigator
  • 700 Views
  • 2 replies
  • 1 Helpful

Amendment to upgrade

Hello, I upgraded my contract yesterday to an iPhone 14 Pro Max - 128 GB - Gold however I would like to amend the upgrade please to iPhone 14 (can I know options of this)  Many thanks in advance 

Fashmore by Explorer
  • 336 Views
  • 2 replies
  • 2 Helpful

iPhone 14 pre order delivered without updates

To anyone who preordered the new iPhone and hasn’t received any updates or DPD notifications; I hadn’t received any updates, emails, or texts either since I received an order confirmation, but my order was just delivered. So keep an eye out!

Jackajl by Investigator
  • 967 Views
  • 10 replies
  • 5 Helpful

Ordering The iPhone 14 Pro Max

I am currently on a sim only plan, I want to get 2 iPhone 14 Pro Max's. If I upgrade my sim only to this, when will I get charged the upfront cost? Also, when will I get charged the upfront cost for the additional line? I don't want to be charged the...

Jack278 by Explorer
  • 426 Views
  • 1 replies
  • 0 Helpful