Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58666 Views
  • 122 replies
  • 15 Helpful

DPD refused delivery.

Hi everyone, I’m looking for some advice please? My upgrade was due for delivery the other day so I waited in ready to collect. Dpd refused delivery and from what I can see, it’s because my house number wasn’t given to them. It is on my EE account. S...

Jen777 by Visitor
  • 358 Views
  • 2 replies
  • 0 Helpful

Order

Hi Team,       I  booked my 13 pro max 256GB Deep Purple but I didn’t got any messages regarding the booking status. Can you please help me out regarding this and send me the booking details ASAP. Thanking You Team.

Resolved! iphone 14 pro max 256gp deep purple

Good Morning,  I have booked Iphone 14 Pro Max still doesn’t have any update. May I know when I will get an update regarding booking status and tracking details.  Thank You. 

Resolved! Order confirmed but awaiting delivery date

I ordered my watch on the 1st of August and its saying order confirmed but waiting delivery date.i have also had a email saying my order has been confirmed but I've heard nothing about when it's being dispatched it just says waiting a date for delive...

iPhone 14 Pro Max 1TB Purple Order Delays

What is the latest update on stock? I ordered the 14 Pro Max purple 1tb a week ago and when I ordered it said within 7 day dispatch. Today is day 7 and I’ve had no update from EE as to what is going on. It still shows as 7 days on the website for tha...

TonyGray by Investigator
  • 628 Views
  • 3 replies
  • 1 Helpful

House number

I have signed up for home broadband and I have noticed that my details do not include my door number, just road name and post code. How do I amend this?

AW Ultra stock info

Hi. I would like to ask do you have any info about stock coming from Apple ? Because you change delivery dates from 14 till 7 and than for 28 days.people are confuse and want to know when you will be able to send watches to them. Why you cannot tell ...

Ghostdog2525 by Established Contributor
  • 458 Views
  • 3 replies
  • 0 Helpful