Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

Cant order NReal Air Online

What terrible design."If you’re not currently an EE customer, you can still purchase the glasses online as a one-off payment with home or store delivery." - Directly from the EE post about the nReal Airs.I do not want to go in store, I want to order ...

Armin22 by Investigator
  • 640 Views
  • 6 replies
  • 5 Helpful

Xbox

How do I actually order an Xbox I’ve signed up but can’t order 

Jay260 by Visitor
  • 336 Views
  • 1 replies
  • 1 Helpful

Resolved! I ordered a new Xbox x

Hello I ordered the new Xbox x series and was told it would be delivered today but got no tracking or idea when it’s coming,also on my account it’s not there ?

Darknewt by Investigator
  • 848 Views
  • 5 replies
  • 1 Helpful

MY ORDER

I ordered the iPhone 14 pro max 256 GB over 17 days ago.it has not been dispatched nor have I had updated on what’s going on. Yes I have checked my junk email folder and there’s NOTHING.It’s gone over the “expected” delivery date, I am really not hap...

DPD holding parcel

Hi I ordered iPhone 14 pro max 128gb space black this has now been dispatched I got told when ordering the phone that I will get it the same day delivery or next day tracking the parcel on DPD app it says it will only be delivered Monday 14th Novembe...

Be35 by Investigator
  • 690 Views
  • 2 replies
  • 0 Helpful

Phone delivery

I ordered a new phone on the 16th of November, it said the dispatch should be within a day and that i'll have tracking information through DPD. However, I've not received a DPD confirmation or tracking information and the ee tracking id doesn't work ...

Tracking Number

Hello how can I track an item I’m waiting on delivery of?  I was told I could just use my phone number in the DPD app but it is still asking me for a tracking number and I have not been sent this?

Cole2503 by Visitor
  • 715 Views
  • 6 replies
  • 1 Helpful

I phone 14 pro max pre order

How long does the i phone 14 pro max take to come. My order status says my pre order is confirmed. I ordered on monday