Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56038 Views
  • 118 replies
  • 15 Helpful

Sim still hasnt arrived

Hello, Ive placed an order for a sim card on 30 Aug and paid for the plan on the day. Today is 5 Sep and it still hasnt arrived yet nor have i received any updates about the delivery. My previous travel sim has already expired and im in need for my o...

hidy1231 by Explorer
  • 455 Views
  • 3 replies
  • 1 Helpful

Resolved! laptops

am i able to buy a laptop if i don’t have a EE mobile or broadband? 

sammmmmR by Visitor
  • 329 Views
  • 1 replies
  • 1 Helpful

iPhone 11 order

I order the IPhone 11 on 26th August and have only had an email to confirm my order but no further updates. When using the online tracker it says they can't show me anything. Thank you

Jaff1511 by Investigator
  • 488 Views
  • 4 replies
  • 0 Helpful

Samsung fold4 trade in

Hello,I have gotten an early upgrade to the fold4 with a trade In deal which will take £20 off my bill. On the ee website it shows list of devices as per the screenshot below which will give me the £20 discount but I want to make sure whether I have ...

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Vampy69 by Visitor
  • 523 Views
  • 1 replies
  • 0 Helpful

Return

How do I return a phone my son doesn’t like the upgrade he picked

New device

I have ordered a new device on 1st September. order number xkoxxxxxxxxx. I have had no notification as to when my new device will be delivered. please advise delivery date. regards Gary [Mod edit: Please do not post order numbers on the public board....

Resolved! I ordered new sim contact

I ordered new sim contact 12 months contact unfortunately I don’t want it.Can you please cancel it.

Order

Hi, I put through an order on the phone earlier on and have not received email confirmation?