Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 66839 Views
  • 120 replies
  • 15 Helpful

Resolved! Purchase PS5 console

Quick question want to purchase ps5 from here, but I don't have any EE products or services as I'm with another service provider, only came on to the site as referred to an colleague at work. As been trying hard to get a PS5 for my son for ages now. ...

iPhone 14 Stock Enquiry

Looking for feedback from others who have ordered the iPhone 14, particularly the iPhone 14 - 256Gb - Starlight.Ordered on the 19th December while stock status was the following:In stockUsually despatched within 1 dayChecked again at the time of writ...

Kt912 by Visitor
  • 473 Views
  • 2 replies
  • 0 Helpful

Resolved! IPhone 14 Pro Max still not delivered

Hello there, I received the following text from EE on Tuesday: Hi from EE. Your order XKxxxxxxxxxx is on the way. Find out more at care.ee.co.uk/_your_equipmentStill not heard from EE or DPD regarding delivery of my device, would someone be able to l...

Banksy6 by Explorer
  • 829 Views
  • 4 replies
  • 0 Helpful

Stock Enquiry

Can anyone tell me if the iphone 14 good as new in black is in stock? On the website its a big vague, says in stock but also low stock and when its gone its gone

Jay6565 by Investigator
  • 1070 Views
  • 10 replies
  • 0 Helpful

Resolved! Iphone 14 Pro order

Hi, i upgraded over the phone on Sunday to an iphone 14 Pro, they said it will be 7-14 days before delivery but i havent received an order number nor an email confirming the upgrade. Will I get this once the phone has been dispatched?

Jade138 by Investigator
  • 583 Views
  • 2 replies
  • 1 Helpful

Upgrade

Hi I want to upgrade because it says I'm ready but it won't let me choose a new phone  

Tech add on

Hi I ordered a tech add on and paid the upfront cost.received a confirmation email and can see the cost for the plan on my account but have had no updates on delivery. can someone help?

Pg3271 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

Tracking Upgraded Sim Card Order

Hi There I have tried to track my order but it says that it cannot show the details right now.  Can you confirm if the order is being processed and when I am likely to receive the upgraded Sim Card? Please advise if you need any further details. Kind...

Bazzle42 by Investigator
  • 899 Views
  • 7 replies
  • 0 Helpful

iPhone 14 pro

I have been waiting nearly 3 months since ordering the new iPhone, any idea when I will receive it?

Gav0man by Investigator
  • 745 Views
  • 7 replies
  • 0 Helpful