Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61424 Views
  • 118 replies
  • 15 Helpful

iPad delivery

My order is being delivered today and I have just called out on an emergency as I am a nurse. Can the iPad still be delivered as someone will be in if I give you the name of the person I am happy for to accept the delivery?

Lenovo Smart M8 seems to identify itself as Lenovo Smrat M8.

That typo bothers me; could the device have been modified by some unscrupulous hacker type person? It also keeps asking me to complete the setup by signing in to my Gmail account, which I've already done!My Spidey senses are tingling.

Resolved! Apple Watch Ultra midnight ocean

Hi there,  just wondering how long others are waiting for delivery of the Apple Watch ultra midnight Ocean ? When I placed the order on the 22nd October, the lady said it would be up to 2 weeks for delivery. The website at the time said something sim...

Jboyd493 by Explorer
  • 527 Views
  • 2 replies
  • 2 Helpful

Phone order

I upgraded my contract on Tuesday which was the 1st nov 2022 I have recieved and order confirmation but I have not received any texts or emails from ee or. Dpd about my delivery and I can’t track my order either to even see if it has been dispatched ...

Policies

Hi all. So I upgraded my phone, as soon as I set it up I had no service. Long story short turns out said phone was faulty proven by sales team in the shop the next day. I was now put off the phone because of this and wanted to get a different one. Th...

Gemma116 by Explorer
  • 409 Views
  • 2 replies
  • 0 Helpful

Ps5

Hello, ive placed an order for a ps5 had the confirmation email but it’s not showing anywhere in my account. Has this been successful? 

Order

So i placed an order online and I got an email saying that my order was successful and to wait for an email and text updates when it was dispatched. I have not received any update since this. I’ve looked on the forum and I’ve seen that if you get thi...

MONKEYHD by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful