iPhone

Brodie123
Investigator
Investigator

When will my phone arrive?

9 REPLIES 9
Chris_B
EE Community Star
EE Community Star

@Brodie123   Once a device has been allocated to you,  you’ll then receive a tracking number and a delivery time slot. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I’m having no update and it’s been over 24hours?

Jon_K
Former EE Employee

What phone did you order, @Brodie123?

DPD will text you when it is ready to be delivered.

Jon

iPhone 13 in pink, my phone have broke at the moment too so I’m desperate 

ch1121
Established Contributor
Established Contributor

I would recommend checking your emails

I’m having no email update apart from the one saying thanks for my order

Jon_K
Former EE Employee

Thanks @Brodie123 

Have you been able to track your order online?

When did you place your order?

Jon

It’s not letting me at all and Sunday 

Jon_K
Former EE Employee

Thanks @Brodie123 

If you're unable to track your order online you'd need to contact our Customer Care team for an update.

They'll be able to access your account and help you further.

Jon