No Order Confirmation

[DomHamilton]

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number.

Pleased advise!

Thanks,

Dom

[Leanne_T]

Hi @DomHamilton

Thanks for coming here. 

How did you place the order? 

Have you had any emails at all? 

Leanne 🙂

[DomHamilton]

Hi @Leanne_T 

I placed the order through the EE website after logging in to my account and selecting an upgrade which includes a £50 upfront fee. 

I still have not received any emails from EE...

Many thanks,

Dom

[Leanne_T]

Thanks @DomHamilton

Please give us a call on 150 and the team can check the order has been successful for you. 

Leanne.

[Adrian8888]

Hi, just placed an order and ive been charged upfron £100 and still not recevied an email confirmation, is there Any thing that can be help with? Thank you

[Leanne_T]

Hi @Adrian8888 

Thanks for coming here. 

How long ago did you place the order? 

Did you upgrade or take out a new contract with us? 

Leanne.

[Adrian8888]

Like 1 hr ago, and Yea Take out a new contract! You can check it out for me please name Lupu Adrian 

adrian ☺️

[Leanne_T]

Thanks @Adrian8888 

Have you checked your junk/spam folders? 

If so, you can give our sales team a call to make sure the order has gone through for you 🙂

Leanne.

[Adrian8888]

Well i did! They all empty, and Yea ive called one of your collegues and he told me that i need to wait, can you please have a Look At least if its processing? Thank you 

[James_B]

Hi @Adrian8888,

Have you received your order confirmation email yet?

James