No Order Confirmation

[DomHamilton]

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number.

Pleased advise!

Thanks,

Dom

[Adrian8888]

Hi, i havent recevied anything yet thank you 

[James_B]

Hi @Adrian8888,

Please get in touch on 150 and select the upgrades options so the team can check the progress of your order.

They'll be happy to help. 🙂

James

[Adrian8888]

Ok, thank you! 

[James_B]

No problem @Adrian8888 🙂

Have a great day.

James

[Adrian8888]

Sorry to bother you again, But i tried to call at this number 150 But didnt go through! 

[James_B]

What happened when you called @Adrian8888?

Was your call disconnected or were you just waiting in a queue?

James

[Adrian8888]

Was disconnected! Can’t you just try to have a Look if there’s still the order in progress or something? Otherwise need my order cancelled

[Leanne_T]

Hi @Adrian8888 

I am very sorry we have no account access to check orders on the community. 

Please try getting in touch with our mobile care team again to get this looked into and get an update on your order. 

Leanne.