25-11-2022 09:20 AM
I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number.
Pleased advise!
Thanks,
Dom
09-03-2023 10:01 AM
Hi, i havent recevied anything yet thank you
09-03-2023 10:05 AM
Hi @Adrian8888,
Please get in touch on 150 and select the upgrades options so the team can check the progress of your order.
They'll be happy to help. 🙂
James
09-03-2023 10:29 AM
Ok, thank you!
09-03-2023 10:40 AM
No problem @Adrian8888 🙂
Have a great day.
09-03-2023 03:53 PM
Sorry to bother you again, But i tried to call at this number 150 But didnt go through!
09-03-2023 04:00 PM
What happened when you called @Adrian8888?
Was your call disconnected or were you just waiting in a queue?
09-03-2023 04:06 PM
Was disconnected! Can’t you just try to have a Look if there’s still the order in progress or something? Otherwise need my order cancelled
09-03-2023 04:16 PM
Hi @Adrian8888
I am very sorry we have no account access to check orders on the community.
Please try getting in touch with our mobile care team again to get this looked into and get an update on your order.
Leanne.
