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Order confirmation

Shark16
Explorer

‎01-02-2023 03:58 PM

I placed an order today over the phone moving both mine and my daughters contracts over from BT to EE. I upgraded my contract to the iPhone 14 and my daughters to the iPhone 13. I was told on the phone that both were in stock and would come next day delivery via dpd. I have had order confirmation for my daughters phone (iPhone 13) but nothing has come through for mine (iPhone 14). Any idea why? 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎01-02-2023 04:30 PM

Hi @Shark16

Thanks for coming here. 

Have you checked your junk/spam folder for the email confirmation? 

Leanne 🙂

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Shark16
Explorer
In response to Leanne_T

‎01-02-2023 04:31 PM

Yes I have done that 

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Leanne_T
EE Community Support Team
In response to Shark16

‎01-02-2023 04:40 PM

Thanks for checking @Shark16

In this case, please give BT a call and the team will make sure everything has gone through and provide a tracking number for the order 🙂

Leanne.

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