I am in the process of switching my network from 02 to EE.
A new phone was ordered last week and I received an email confirming my order and a delivery date of the 27th....note, I received an account number but no ORDER NO.
A very helpful DPD driver tried to deliver my new phone on the 28th but we couldn't complete the 4 pin verification as the pin didn't arrive bt text to my confirmed last 4 digit current telephone number. The driver did his best to call his manager but as this is a new service and way of delivering they were stuck to do anything apart from take the phone away.
I have since had a text from EE advising my phone would be delivered on the next available day. Since then no communication.
I scoured the EE site to see if I could speak with someone but unless you have an order no. which I don't, i have only an email advising me of an account no.
I tried calling 150 (so please don't tell me to do that) which of course only works if you are an existing EE customer.
Okay EE, what next because I'm at a loss!!
