Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61815 Views
  • 118 replies
  • 15 Helpful

Apple Ultra Watch Order

Hello,Is anyone else having issues with the delivery of the apple watch ultra from EE?I originally ordered my watch on 2nd of October. I called on the 12th to check if there was ETA and the chap I spoke too, told me if I cancelled my order for my tra...

egeorgiou by Contributor
  • 713 Views
  • 8 replies
  • 0 Helpful

tv

i ordered a tv were is it

Resolved! Credit check Issue

I have ordered Iphone 13 pro, but due to some issues the support team couldn't be able to complete my credit check. Hence, they cancelled my order. How long will be take to initiate refund to my account. 

abhaym312 by Investigator
  • 659 Views
  • 5 replies
  • 1 Helpful

Resolved! When should i expect my iPhone?

Hello, I have ordered an iPhone 12 Blue 64GB model and had got a message saying "Your order [order number] is on the way." and that's about it. Does this mean that DPD has my phone? and that it's actually on it's way. As this message was sent to me a...

phone deliver to store

Hi,i made an order for store delivery, when i check ee tracking it says it was dispatched yesterday morning. i cannot track this any further and i was hoping it would be ready to pick up today but i have not heard anything. Is this normal?

ellrenee by Visitor
  • 482 Views
  • 2 replies
  • 0 Helpful

When will my order be delivered?

I made a new order for upgrade 4 days ago and still have no phone and when I track the order it says not possible to track. Help please 

Accessorry order

I added an accessory to my plan and received an email but no order number to track it? anyone had this problem? when can I expect my order to arrive 

iPhone 14 pro max256

I ordered the iPhone14 pro max256G black on October 9th, doesn't ee's official website say that it will be delivered within 21 days? Why I haven't gotten a new iPhone yet

huang1985 by Contributor
  • 774 Views
  • 3 replies
  • 0 Helpful

No order delivery date or email

Good evening I have orders xbox series x which said was in stock dispatched within 2 days. I paid £10 upfront and received my payment receipt but have no order confirmation no order number no delivery date or anything? I have no idea of or when this ...

bought phone but want insurance??

Just ordered phone online then had to call last night - order has gone through but realised I didn't ask about insurance.  I really want insurance.  Phone will be delivered to EE store Monday...  Am I too late to get insurance on it?  I'm a bit disap...

Blkay by Investigator
  • 381 Views
  • 1 replies
  • 0 Helpful