Was I lied to by the operator?

[Mose90]

So I upgraded my phone today to the Sony Xperia 1 IV only because I was assured by the operator when I called 150 that it comes with the sony wh-1000xm4 headphones. But I have looked into it and apparently the offer has finished so why would the EE website app and operators still be promoting this?

[Northerner]

Hi @Mose90 

Call 150 and cancel your order. 

This is the offer:

Sony Headphones Promotion – Promoter: Sony Europe B.V. UK residents (18+) only. Purchase a new Sony Xperia 1 IV direct from EE between 10th February 2023 and 3rd March 2023 (“Qualifying Purchase”) and claim one pair of Sony WH-1000XM4 Headphones (“Gift”) by redemption. Redeem at xperiarewards.co.uk/headphones by uploading proof of purchase and providing all other required information. All participants must redeem by 17th March 2023. Participants who cancel or return their Qualifying Purchase are not eligible to redeem. Max. 1 Gift per Customer. £249 based on price of Gift on sony.co.uk and correct as of 10th January 2023. Gift will be sent to the address provided as part of the redemption process within 28 days of redemption. See xperiarewards.co.uk/headphones for full terms. Devices and Gift subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Internet access required. Full terms apply.

Which has expired. 

It needs to be removed.

Thanks 

[Mose90]

I spoke to someone on 150 and was informed that there is clearly picture of the headphones on the EE website and my original call would have been recorded so I should still get them apparently.