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Paid for upgrade but no confirmation

Russmoss
Explorer

‎26-01-2023 11:57 PM

Hi I got a text today from EE saying I can early upgrade with no fee. So i upgraded to an iPhone 14, when at the checkout i put my card details in, authorised it on the app and the £50 upfront cost has been taken from my bank account but then it just went back to the homescreen.. so i have no confirmation, no emails and have no idea if i am going to receive the iphone or not but EE has taken my money and because i have no confirmation or order numbers i cannot prove this, please help

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎27-01-2023 08:08 AM

Morning @Russmoss

Thanks for coming here. 

Have you checked your junk/spam folder for the email to confirm the order? 

Speak soon. 

Leanne.            

0 Helpful
Russmoss
Explorer
In response to Leanne_T

‎27-01-2023 08:10 AM

Hi Leanne,

Yes i have checked all email inboxs and spam, i dont have any order numbers, no confirmation emails, nothing on the app acknowledging my payment. But the £50 upfront cost has definitely left my bank account. ☹️

0 Helpful
Leanne_T
EE Community Support Team
In response to Russmoss

‎27-01-2023 08:12 AM

Thanks for checking @Russmoss

In this case, please call us on 150 and the team can get this looked into further for you. 

Leanne 🙂

0 Helpful