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Unable to Upgrade

Sam2299
Contributor
Contributor

‎25-01-2023 07:07 PM

Upgrade was returned as I didn't have ID. This was last year May. I went to EE store last week Saturday and I was unable to get my upgrade because the return was not updated on system and still hasn't been done. How long is this going to take?

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎25-01-2023 09:12 PM

@Sam2299   You need to call customer services about this.   You also should have been reverted back to your old contract and this should have made you eligible to upgrade now.   Was you put  back on that old contract? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Sam2299
Contributor
Contributor
In response to Chris_B

‎25-01-2023 11:30 PM

No 

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Sam2299
Contributor
Contributor
In response to Chris_B

‎25-01-2023 11:31 PM

I called them on Saturday and still not resolved 

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James_B
EE Community Manager
EE Community Manager
In response to Sam2299

‎26-01-2023 07:58 AM

Hi @Sam2299,

What were you advised when you called on Saturday?

James

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Sam2299
Contributor
Contributor
In response to James_B

‎26-01-2023 06:24 PM - edited ‎26-01-2023 06:26 PM

Hi @James_B 

To wait 3 days and issue should be resolved, but still unable to do upgrade. Why is this taking so long this has been going on since May ? Should not take this long to log this as returned. Time to move to another provider.

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Leanne_T
EE Community Support Team
In response to Sam2299

‎27-01-2023 07:45 AM

I'm sorry to hear this @Sam2299

Please try calling us again on 150 and the team will get this looked into for you and provide an update on the issue. 

Leanne 🙂

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