Hi Christopher, thank you for your reply. I'm just disappointed because I can't get another upgrade until the return is processed, so have had to buy a stopgap phone as I sold my old handset after upgrading.
Thank you Leanne. Cam I confirm I will be able to get any upgrade, it doesn't have to be something more expensive than my previous contract (which I paid early upgrade fee for and bought my old handset instead of returning). Its just because the contract I want to get is slightly less cost than my previous?
If you have paid an early upgrade charge and for the phone, you should have the option to select any plan, however, to make sure give us a call on 150 and the team will check the account and let you know 🙂
Thank you Leanne. Does that mean that in these circumstances ie having paid for phone and upgrade fee, that I could potentially leave EE altogether as I am considering doing that. Steven
Hi Leanne so the phone was returned and received by EE on Mon morning I was told on email within 48 hours of return that I would be given the chance to re upgrade. Still nothing and when I call customer services told that I have to wait for the phone to be scanned by yourselves. Until then I can do nothing l. Enough enough so just to confirm I paid off my old contract and phone, therefore I should be able to leave EE without sny further charge? I feel like if this is the way they treat a long term customer its totally insulting I would prefer to go elsewhere.
