Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51718 Views
  • 117 replies
  • 15 Helpful

IPhone 15 Pro Max

Hi,I placed an order for a blue 15 Pro Max on the 02/11/2023 as part of an upgrade I’ve got all the necessary confirmation E-mails and text messages but I haven’t heard anything from anyone and when I track order it says “Sorry we can’t show order de...

Resolved! Cancel order

I ordered an apple watch and its showing as awaiting confirmation, but i want to cancel it before it gets sent out. How can i do this without having to ring?

Upgrade an tracking

Placed an order over a week ago for a upgrade not heard anything and Carnt log into tracking it says I’m not on pay monthly but I am money has gone out my account pretty **bleep** poor to be fair 

pay upfront

if i placed an order for an upgrade and didn’t choose to pay upfront but changed my mind after the order is placed can i still pay the upfront cost ?

d929_ by Explorer
  • 414 Views
  • 4 replies
  • 3 Helpful

Nintendo Switch OLED Ordered no delivery update

I ordered a Nintendo Switch OLED on the 17/11, the game pass and video pass was added immediately but I've heard nothing since.Order doesnt even appear on my account.Any ideas what's going on?(Pay monthly customer and bought on monthly)

tanman21 by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

where is my sim

I ordered a sim card as new customer and haven't received yet and email confirmation didn't include order number so cannot track it

Pato123 by Investigator
  • 596 Views
  • 11 replies
  • 1 Helpful

cancelled order and refund

i have had my order cancelled and awaiting a refund of 50.00 how long does this take and i purchased the pay every month of 60.00 this payment won’t go out my bank will it as i have had my order cancelled and don’t want to be losing money when i can’...

ell334 by Visitor
  • 596 Views
  • 5 replies
  • 1 Helpful