If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered on the 27th September could you please check when I’ll get my new phone?
Could someone enlighten me.. what is the difference on the website between “expect despatch within” and “usually despatched within” Example the iPhone 16 Pro Max 512GB in black is saying on the website “expect dispatch within 3 days” whereas the iPho...
I need to cancel my order for an eSIM for my Apple Watch, as I ordered it in error The order was placed 2 days ago but I can’t work out how to cancel it. Can you help?
Good morning two days ago I returned the phone I have received a message that the phone has been delivered to the company but they have not contacted me, not even when they are going to. Return the money. I find it regrettable that I always have to b...
Hi, I've pre-ordered a new iPhone 16 PM. I have received a text message saying that my order was confirmed and a link to track the device. When I press the link, it asks me for an order reference number I never received. I called and they said it's a...
Hello, I would like. To upgrade to the £100 deal please, to the 16 pro max I phone. With the fact it’s you can call and text whoever abroad thank you.
So I’ve just received a message from DPD with a pin but my EE account order info hasn’t changed. I’ve seen some people saying they’ve received complimentary phone cases - did you receive a pin from DPD for this or dare I get my hopes up that it might...
Hi,Once again EE show they don't know how their system works. I ordered an upgrade to my existing Apple Watch, order confirmed fine and "we'll send the PIN to your number, {watch phone number}" which of course doesn't work as the watch is not on tha...
Dear EE Customer Service,I am absolutely appalled at the level of incompetence and unprofessionalism I have encountered with my recent phone upgrade. As per your instructions, I was asked to return my old device by 22nd October. Yet, I still haven’t ...
