Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54863 Views
  • 118 replies
  • 15 Helpful

Re: mobile

Hi I have ordered a new phone but had a email saying need to descuss details they have taken 30 pound as well but my speaker is broken on me phone so can not hear anything what do u need to know

S24 plus

I made sure to order the S24 plus on 27/02/24 to take advantage of the free galaxy buds 2 pro offer (this was the last day). I had an email to say I needed to phone to confirm some details, but the phone lines were closed. Before they opened the foll...

Resolved! Trade and upgrade

If I trade in my old phone, will the staff will ask for the box and power cord and they will just need the phone itself

joshua222 by Investigator
  • 355 Views
  • 1 replies
  • 1 Helpful

S24 ultra

Anyone got their s24 ultra 1tb??? I rang customer service yesterday and apparently the waiting time for s24 ultra 1tb is about 28 days??? If I'll receive mine after 28 days will I still be able to receive my free galaxy watch?

Karlzkie by Investigator
  • 780 Views
  • 13 replies
  • 5 Helpful

Resolved! Joining ee

I have just applied for a mobile contract paid the upfront cost and not recieves an email 

contract phone not arrived

Ordered a new handset and contract 10 days Ago and was initially issued a "thanks for your order" email since this point I have recieved no further confirmation from EE I have since attempted to track my order using the order number and my phone/emai...

sam989 by Visitor
  • 305 Views
  • 1 replies
  • 0 Helpful

Order

Hello,hoping someone can help, I placed an order today and paid a little upfront cost, I got an order confirmation and set up my online account. But couldn’t see anything I then later on got an email stating thanks for choosing EE your order will be ...

Jrich1997 by Investigator
  • 305 Views
  • 3 replies
  • 0 Helpful

Samsung S24 Ultra pre-order

I ordered 28 days ago and still havent recieved any delivery information about my order. Im getting a bit worried as the deadline for the watch is getting close. 

Apple watch

Hi trying to purchase an Apple watch and it says in stock, but then advises no plan available for me…. Anybody know why?

Mandy1112 by Investigator
  • 335 Views
  • 5 replies
  • 2 Helpful

S24 ultra delivery delayed

I placed an order on the 20th Jan for an s24 ultra black 1Tb and enquired with customer service when I would receive my order.I was informed that it would be shipped in 3-5 days and that it was marked as a priority as I enquired.It's now the 25th and...

Sheraz121 by Investigator
  • 2135 Views
  • 16 replies
  • 6 Helpful