Sim Only Delivery

[Foster77]

I ordered a new Sim Only card on 20th May and it still has not arrived. As it’s Royal Mail 2nd Class, I have no way of tracking the order.

Is 9 days or 6 working days normal for delivery?

[Leanne_T]

Hi there @Foster77 

Thanks for coming to the community. 

SIM Orders can take 2-5 working days to arrive. As you've been waiting longer, I would suggest getting in touch with our sales team by calling 0800 956 6000 and they can check the order for you. 

Let me know how you get on 🙂

Leanne. 

[Foster77]

Hi Leanne,

Once ringing the number and hearing all of the options available, there seemed to be no option for what I was looking for.

What options would I need to press to make sure I go through to the right people in regards to orders?

Ronnie

[Leanne_T · Accepted solution]

Thanks for coming back to me @Foster77 

If you select mobile and then new/joining EE this will get you to the right place 🙂

Leanne.