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Problems with order number

Tialun
Visitor

‎27-05-2025 04:43 PM

Hi i placed an order on Saturday where i paid £30 deposit. I received an email confirmation with order reference however, its not recognised has my order been accepted or rejected? I’ve not heard anything from EE or been refunded 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-05-2025 06:08 PM

@Tialun  You’re received a confirmation of order and that gives you an order number you’ll receive a tracking number once a device has been allocated to you 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Debbie_G
EE Community Support Team

‎28-05-2025 08:44 AM

Hi @Tialun.

Welcome to the community.

As @Chris_B mentioned, you will receive delivery information once your order has been dispatched.

If you would like to check the status of your order, please get in touch with our guides, they will be happy to help.

Debbie