Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53218 Views
  • 117 replies
  • 15 Helpful

Link for document

Been sent a message with a link to view a document about my new phone I'm about to receive. I click on the link it takes me to EE website but there's no document. Can anyone help 

Fox25ink by Visitor
  • 353 Views
  • 1 replies
  • 0 Helpful

Iphone 15 Pro

Hello,My Name Is Sahej Khanna, I just ordered a iPhone 15 pro On a monthly basis contract and I just gave the upfront amount £100 by my card and didn’t received any information about the order that has been placed or not but my money has been deduct...

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Sahej by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Delivery refused

I placed an order to be delivered to my workplace as I spend most of my time there!  Had notification from DPD on the day of delivery with time slot and then I get a notification to say delivery had been refused and it was being returned to EE.  This...

Sarah142 by Investigator
  • 456 Views
  • 2 replies
  • 1 Helpful

Pin for delivery

OK so I'm expecting delivery of my phone today but  not had any communication from ee regarding the pin I need to give to the driver when or where will I get this 

Resolved! Order

I made an order that was not approved for my credit but the money that was charged from my accounts was not returned to me and it has been more than 3 days.

Robe06 by Visitor
  • 321 Views
  • 1 replies
  • 2 Helpful

Cancel order

Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?

Hrachik by Explorer
  • 1441 Views
  • 4 replies
  • 0 Helpful

Resolved! iPhone 15 pro max

I ordered my upgrade last week and I’ve had confirmation email but delivery date as yet and after reading comments on here I see there could be a 28 day delay which is fine but I’m worried about having to return my current device before the 9th Octob...

Minika861

Hi,i won’t ask,mobile and SIM card not coming yet.

Order completed or Failed??

I've just placed an order online for samsung galaxy phone contract, went through all the steps and whatnot, paid for the upfront cost but have had no order confirmation. After I paid the website just went back to the homescreen. But the money has lef...

danham by Visitor
  • 365 Views
  • 1 replies
  • 0 Helpful