Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Resolved! Question regarding account number

Hi there,I just got a question regarding the account number. Is the account number mentioned on the delivery note my account number? Next to the customer order number at the top? Thanks in advance.

rm100 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Cant accept delivery

I have ordered a new handset, DPD have tried to delivery 3 times but i dont have the code as the current handset is broken? How do i get the code so i can take receipt of the new phone?

Clareald by Visitor
  • 298 Views
  • 1 replies
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Code???

I am waiting for a device to be delivered and DPD have arrived twice to deliver and asked for a code?I have received no code either from EE or from DPD so on both occasions the device couldnt be delivered.I have received no code either via email or t...

Sim only

I ordered a new sim only contract however, the new SIM card hasn’t arrived but the first bill has. Please can someone advise? 

Dispatch date

Morning, can anyone tell me how long it takes to dispatch the Pixel 8 pro 256gb baby?Many thanks.

Lumpa7198 by Contributor
  • 396 Views
  • 6 replies
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ordered a pixel pro 8 with fitbit charge 6... dissapeared somehwere

Hello, I have ordered a pixel 8 pro and fitbit charge 6, got confirmation email on the 9th dec stating i will get a text from DPD confirming the delivery date and security pin to give to delivery driver... 10 days later I have heard nothing, while a ...

w4rn3r by Investigator
  • 481 Views
  • 7 replies
  • 0 Helpful

Resolved! Charged fee

Hi. I have been charged £30 upfront fee but my order didn’t go through 

No one to talk to about orders?

Electronics order tracking never works, like the rest of the website probably, but, even trying to call never gives an appropriate route to go so would be like "sorry sir, you've come through to the wrong dept, try again sir". Basically ordered a que...

Delivery.

I've taken the day off today because I was told on Saturday that my new phone will be delivered on Monday. When I check the tracker it just says awaiting confirmation. Obviously I've wasted a precious day off. Is there anyway of finding out for certa...

Lumpa7198 by Contributor
  • 364 Views
  • 4 replies
  • 1 Helpful