Scam??

[Maxi88]

I placed my order yesterday morning, I also have had no emails or any contact to let me know what's happening but they still took £30 from my account. My order number doesn't work either. Is this a scam

[Chris_S]

Hi @Maxi88 It's great news that you placed an order yesterday, thank you for choosing our network.

Did you place your order on the EE website?

Could you check your spam folder for any emails please?

Chris S

[Maxi88]

Hi Chris, I have checked spam and no emails there.  Yes I placed the order on the website. Can you tell me what's happening with the order please

[Chris_S · Accepted solution]

Thanks for letting me know @Maxi88 If your order was placed on the EE website, then it definitely won't be a scam.

If you got an XKO reference at the end of your order, then our system will have logged the order.

I'd recommend giving us a call so that a guide can look into your order and give you an update.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S